Terms & Conditions

1. Acceptance of Terms

By accessing and using this website and engaging with VisaPath.my for immigration consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, you should not use our services.

VisaPath.my reserves the right to modify these terms at any time. Continued use of our services following such modifications constitutes your acceptance of the updated terms.

2. Description of Services

VisaPath.my provides immigration consulting and visa assistance services for Malaysia, including but not limited to:

• Visa eligibility assessment and pathway planning
• Document preparation guidance and checklist support
• Application submission assistance and follow-up
• Business setup and corporate services
• Long-term residency and relocation consulting
• Company registration and compliance advisory

Important: VisaPath.my does not provide legal advice. Our services are consulting and guidance only. For legal matters, you should consult a qualified Malaysian immigration lawyer.

3. Client Responsibilities

As a client of VisaPath.my, you agree to:

• Provide accurate, truthful, and complete information about yourself and your circumstances
• Disclose any criminal history, visa rejections, or immigration-related issues
• Maintain confidentiality of proprietary business information shared by VisaPath.my
• Follow guidance provided by our immigration specialists
• Respond promptly to information requests and document submissions
• Assume full responsibility for the accuracy of documents you submit to government authorities
• Comply with all Malaysian laws and immigration regulations

4. Fees and Payment Terms

Service Fees: VisaPath.my charges fees for consulting, document preparation, and application assistance. Fee structure varies by visa category and service complexity.

Government Fees: Government fees (visa, registration, etc.) are separate and not included in VisaPath.my consulting fees. Clients are responsible for all government charges.

Payment Terms: Payment is typically due upon service engagement or as per the agreed service agreement. Refund policies are specific to each service engagement and will be outlined in your contract.

No Guarantee Policy: VisaPath.my consulting fees are for professional guidance and services rendered, regardless of visa approval outcome. Visa approval depends on government authority decisions, which are beyond our control.

5. Visa Outcome & Success Liability

No Guarantee of Approval: Immigration decisions are made solely by Malaysian government authorities. VisaPath.my cannot guarantee visa approval, processing time reduction, or specific outcomes. We provide professional consulting based on current regulations and requirements.

Rejection Risk: In the event of visa rejection, VisaPath.my can:

• Analyze the rejection reason
• Advise on possible reapplication or alternative pathways
• Assist with reapplication preparation

However, VisaPath.my is not liable for visa rejection or the consequences thereof. Rejection fees may apply separately from our initial consulting fees.

6. Confidentiality & Data Protection

Client Confidentiality: VisaPath.my maintains strict confidentiality of all client information and documents. We do not share personal data with third parties without explicit consent, except:

• As required by Malaysian law or government authorities
• With our trusted service partners (employers, company registrars) with your consent
• For legitimate business operational purposes

Data Security: We implement reasonable security measures to protect your personal and sensitive information. However, no online system is 100% secure. You assume all risk for data transmitted online.

Document Retention: VisaPath.my retains client documents and records for the duration of service engagement and for a reasonable period thereafter for records and compliance purposes.

7. Limitation of Liability

To the maximum extent permitted by law:

• VisaPath.my is not liable for visa rejection, denial, or delay due to government authority decisions
• VisaPath.my is not liable for errors or omissions in client-submitted documents
• VisaPath.my is not liable for reliance on general consulting guidance without independent legal review
• VisaPath.my is not liable for changes in immigration policy or government requirements after service engagement
• VisaPath.my is not liable for indirect, incidental, or consequential damages arising from use of services

VisaPath.my's total liability shall not exceed the total fees paid by the client for services rendered.

8. Intellectual Property

Website Content: All content on the VisaPath.my website, including text, graphics, images, documents, and consulting materials, is the intellectual property of VisaPath.my or its content providers. Unauthorized reproduction, distribution, or use is prohibited without express written consent.

Client Documents: Clients retain ownership of their personal documents and information. By submitting documents to VisaPath.my, clients grant us a limited license to use, store, and process documents as necessary for service delivery.

Templates & Checklists: Document templates, checklists, and guidance materials provided by VisaPath.my may be used for personal visa application purposes but may not be republished, resold, or commercialized without permission.

9. Prohibited Conduct

Clients shall not:

• Submit false, forged, or fraudulent documents
• Misrepresent qualifications, employment, or financial status
• Engage in visa fraud or intentional misrepresentation to authorities
• Harass or abuse VisaPath.my staff
• Attempt to gain unauthorized access to the website or systems
• Use the website for illegal purposes

Consequences: Violation of these terms may result in immediate termination of services, refund forfeiture, and referral to authorities if fraud is suspected.

10. Termination of Services

VisaPath.my may terminate service engagement if:

• Client provides false or fraudulent information
• Client fails to pay fees as agreed
• Client violates these Terms & Conditions
• Client is non-responsive for extended periods
• Service engagement is no longer viable due to policy changes

Upon termination, clients may be entitled to return of unconsumed services or refund per the service agreement terms.

11. Third-Party Links & Services

VisaPath.my website may contain links to third-party websites (visa portals, government sites, partner services). VisaPath.my is not responsible for the content, accuracy, or security of third-party websites. Your use of third-party services is subject to their own terms and policies.

12. Disclaimers

"As Is" Service: VisaPath.my services are provided "as is" without warranties of any kind, expressed or implied.

Professional Judgment: Immigration requirements and policy change frequently. While we maintain current knowledge, clients should independently verify information before relying on critical decisions.

Consulting, Not Legal Advice: VisaPath.my provides immigration consulting guidance only, not legal advice. Clients should consult qualified legal professionals for legal advice.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the jurisdiction of Malaysian courts.

Before initiating legal action, parties agree to attempt good-faith resolution through negotiation and, if necessary, mediation.